Nur Natashah Binti Zainal
Faculty of Information Management
Universiti Teknologi Mara, Malaysia
(e-mail: natashahzainal@gmail.coml)
Abstract:
In this article, it is explain about
the business system analyst. To have a good business, managers must use the
system to manage all the information related to their business Therefore,
manager must have business system analyst to know what are the suitable
hardware, software and system can be use to assist in the conduct of business.
This article aims to understand the meaning of business system analysis through
the different meanings between business system analyst, business analyst and
system analyst. It is also have the skills and knowledge align to the business
analyst tasks.
Keywords:
Business, Business
analyst, System analysis, Business system analysis
1.0
Introduction
Definition of business according to Professors
William Pride, Robert Hughes, and Jack Kapoor, business is organized effort of
individual to produce and sell the goods and services that fulfill society
needs for a profit. A business is an
organization that aims to make a profit through individuals working toward
common goals. The goals of the business is vary depends on type of business and
the strategy of the business being used. According to article in website by
Umar farooq (2012), business is a source to gain wealth that depends on work,
efforts and acts of people or human. In a nature of business, as a nature of
human in business field, they always want and want more and for satisfying
their needs, they works and works harder.
System
is a set of interrelated components, with a clearly defined boundary, working
together to achieve a common set of objectives by accepting inputs and
producing outputs in an organized transformation process. OBrien & Marakas
(2007). According to Hardcastle (2011), a system can be defined as a collection
of components that work together towards a common goal. The objective of a system
is to receive inputs and transform these into outputs.
Analysis is the heart of
the process. In analysis, the analyst collects a great deal of relatively
unstructured data through interviews, questionnaires, on–site observations,
procedures manuals, and others. Analyst much of the time is spent gathering
information, review and examines. The details are needed and must be available,
because of that the analyst must have the tools to structure and control the
details by Dr. Jawahar.
According to Maureen
McVey, business systems analyst (BSA) works with the business
to understand their needs, but their specialty and focus is the business needs
related to information technology. They typically reside in the Information
Technology department. Using their knowledge of the organizations technology
infrastructure and specific software applications they help the business to
address changes through technology. Someone in this role may very well have the
title Business Analyst or System Specialist but it is the tasks and the level
of detail that makes a Business Systems Analyst. The Business system analysis
may work to understand the overall business need, create a business case and
then define the requirements using various approaches such as use cases then
decompose the requirements to a sufficient level of detail allowing the
implementation team to take action.
2.0 Differences
between Business system analyst, Business analyst and System analyst.
By: Barbara Carkenord (2014)
Retrieve from: http://360.rmcls.com/ba-business-analyst-bsa-business-systems-analyst-whats-difference/
Business system analyst
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Grantt Tilus (2012)
|
As a business systems analyst, is to
evaluate a company’s procedures and systems in order to develop insights into
how to make changes to assist the business in operating more
efficiently. Understanding how the
processes of each department within an organization affect business output is
critical. Through this it will be able to define any recommended hardware or
software needs, best practices, and procedures in order to assist the
leadership team in implementing strategic business function improvements.
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Barbara Carkenord (2014)
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Business system analyst moves the role into
a more technical realm. Even though the word “system” doesn’t mean
technology, most businesses have used the phrase “information systems” to mean
software applications. So a business systems analyst knows more about
application systems and how they support the business needs. A business
system analyst will be able to recommend changes to existing applications,
identify impacted interfaces, and work with the technical team to implement
and test the changes. They almost always report to the IT department and
spend most of their time on projects and support work.
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Business analyst
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Olivia Dawson, Dr. Roshan Ragel, Andrew Daniel, Indika Kahanda, Guru
Kris & Aron Dilip(2011)
|
Business analyst mostly associated with the
IT industry as an important job. Business analyst acts as a bridge between
the customer and the development team. Business process and requirements are
translated to functional specifications by a business analyst. The business
analyst works with the development team during the entire implementation
process. In software development, they play the role of testing the
implementations done by the team to ensure that customer needs are satisfied.
Business Analyst should possess the relevant functional knowledge in the area
in which the job is assigned. Business analyst should develop a good
confidence with the development team so that, any uncertainties are always
discussed with the BA before the implementation proceeds.
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Tony De Bree (2017)
|
The business analyst acts as a liaison
between management and IT. The business analyst can retrieve reports and data
from IT and transform it into reports needed to develop a project plan or
program. Further development and research may be needed from another
department which the business analyst is capable of doing. The systems
analyst is more black and white when it comes to this. The true business
analyst is more creative and more flexible. The business analyst is one who
can pull teams together to focus on the outcome of a project. He or she will
be good at heading up meetings to present information in an easily understood
language. The business analysis will be motivational, a driving force behind the
project plan.
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Barbara Carkenord (2014)
|
A business analyst by its very definition is
someone who analyzes the business, looking for ways to improve it.
Individuals with this title may be focusing on the business as a whole or on
a particular business function or operating unit. A business analyst studies
the business and looks for ways to increase success. They might suggest
changes to processes, personnel, or product offerings, or may recommend
increased technology support.
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System analyst
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Olivia Dawson, Dr. Roshan Ragel, Andrew Daniel, Indika Kahanda, Guru
Kris & Aron Dilip(2011)
|
System Analyst (SA) mainly works with
configuring system requirements of an organization. System analyst should
have a sound knowledge on computer software, hardware and networking. The
academic background of a System Analyst could mainly associate with computer
science, information science or management information systems. The main
responsibilities include interact with end users and customers, plan the
system flow, manage design considerations, and implementation while managing
time-lines. SA is responsible of documenting user requests in to technical
documentation. SA should always discuss with the end user of the computer
system regarding the information flow and their specific requirement. System
Analysts experiments with different computer system plans and try various
tools and steps until they find the system is the fastest, easy to use and
cost is fully optimized. In this process, analyst has to test the system and
ensure that information is processed without mistakes.
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Tony De Bree (2017)
|
A systems analyst is capable of looking at a
program or utility and sees the code. They can go in and pinpoint where
changes need to be made. They can incorporate the new data into an existing
program for benefiting the company. The systems analyst can collect data and
transform it into usable code for a new project or program. They can
recognize where problems may lie in the code itself. They can rewrite this
code to alleviate the problem. Usually, the systems analyst can consult with
other IT members in technical jargon foreign to the business stakeholders.
The stakeholders are just grateful the job is being done.
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3.0 Skills and knowledge use in business
system analyze
Someone in Business System Analyst
(BSA) role may very well have the title Business Analyst or System Specialist
but it is the tasks and the level of detail that makes a Business Systems
Analyst. The BSA may work to understand the overall business need, create a
business case and then define the requirements using various approaches.
To become a Business system analyst
you would need to build your business analysis skills. The following skills and
knowledge align to the business analyst tasks as described in the A Guide to the Business Analysis Body of
Knowledge® (BABOK® Guide) published by International Institute of Business
Analysis (IIBA):
i) Planning:
Tasks associated with
business analysis and the software development lifecycle (waterfall, iterative,
Agile).
ii)
Stakeholder Analysis: Conducted
to identify the stakeholders who will be impacted by the change and understand
their influence and authority levels.
iii)
Risk assessment: Methods to identify risk, probability,
impact and how to mitigate those risks.
iv)
Facilitation skills: For meeting management, and
requirements workshop planning and management.
v)
Elicitation: Questioning techniques to gather
information at the right level of detail and scope to represent all of the
stakeholder’s needs, and the ability to ask questions that lead to an
understanding of the business need rather than what they want.
vi)
Manage Requirements: To understand the requirements change
process, and traceability.
vii) Communicating
Requirements: Including
the use of presentation skills and the ability to create a requirements
package.
viii) Organizational
Analysis: To identify
current capabilities and identify opportunities for improvement.
ix)
Utilizing various modeling techniques:
Such as process
modeling, data modeling, system modeling.
x)
Interface analysis: The understanding of technology
infrastructure and how it interconnects, including sharing data to achieve a
business goal.
xi)
Writing requirements: Using different approaches such as use
cases, activity diagrams, sequence diagrams and state charts, data
dictionaries, class or entity relationship diagrams.
xii) User
experience: Knowing
how a user interface helps the user to successfully complete a task, also known
as usability.
By: Maureen McVey, CBAP
4.0 Conclusion
As a conclusion, to have a good
management and improvements of company in future, they must have a good
business system analysis. Business system analyst is to improve work processes
and increase efficiency and effectiveness in all areas of an organization’s
operations, including records and information management. It is involves
analyzing organizations as systems or the process of systematically and
objectively gathering information about business systems and subjecting that
information to formal analysis. There are a different between business system
analyst, business analyst and system analyst. To be as an excellent business
system analyst, they must have skills and knowledge in planning, stakeholder
analysis, risk assessment, facilitation skills, elicitation, manage requirements,
communicating requirements, organizational analysis, utilizing various modeling
techniques, interface analysis and writing requirements. The world of business
is in a constant state of change, and there is a demand for educated business
professionals to assess a company’s needs and technical requirements. Every organization will have uniquely complex
issues to be addressed. By developing general business knowledge to go along
with an ability to work in cross-functional teams and an ability to design
technical improvements, you will have prepared yourself for a successful career
as a business systems analyst.
References
Yaser Hasan Al-Mamary, Alina Shamsuddin, & Nor Aziati. (2014). The
Meaning of Management Information Systems and its Role in Telecommunication
Companies in Yemen. Retrieved from: http://eprints.uthm.edu.my/8442/1/J90_cb107b1033320db60e4531fb70132d1d.pdf
Roper, M., & Millar, L. (1999). Analysing Business Systems. Retrieved
from: http://www.irmt.org/documents/educ_training/public_sector_rec/IRMT_analyse_sys.pdf
Jawahar. Overview of System Analysis & Design. Retrieved from: http://www.ddegjust.ac.in/studymaterial/pgdca/ms-04.pdf
Carkenord, B. (2014, July 29). BA or BSA:
What’s the Difference?. Retrieved from: http://360.rmcls.com/ba-business-analyst-bsa-business-systems-analyst-whats-difference/
Umar Farooq. (2012, August 21). What is business, Definition, Nature
& Characteristics of Business. Retrieved from: http://www.studylecturenotes.com/management-sciences/economics/330-what-is-business-definition-nature-and-characteristics-of-business
Tony de Bree. (2017). Difference Between Systems
Analyst and Business Analyst. Retrieved from: http://www.modernanalyst.com/Resources/Articles/tabid/115/ID/185/Difference-Between-Systems-Analyst-and-Business-Analyst.aspx
Olivia Dawson, Roshan Ragel, Andrew Daniel, Indika Kahanda, Guru
Kris, & Aron Dilip. (2011, July 4). Difference Between Business
Analyst and System Analyst. Retrieved from: http://www.differencebetween.com/difference-between-business-analyst-and-vs-system-analyst/
Tilus, G. (2012, May 9). A Business Systems Analyst (BSA) – What’s
That?. Retrieved from: http://www.rasmussen.edu/degrees/business/blog/a-business-systems-analyst-what-is-that/
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